RETURN POLICY.
REURN POLICY
NO RETURNS AND EXCHANGES. Please note that shipping and handling fees are not refundable.
Facebook and Instagram Returns and Exchanges?
- NO RETURNS OR EXCHANGES
Can I get my money back?
Store Credit will be issued for ALL returns. Refunds are not available. REFUNDS ARE ONLY GIVEN IF AND ONLY AN ERROR WAS DONE ON BY THE COMPANY. Be sure to enter your information correctly and review your orders before placing them.
Are there any return fees?
Return shipping postage is the sole responsibility of the customer. The return label cost will be reflected as a “Handling Fee.”
If you receive the wrong item or a faulty product we will cover the return cost.
How soon will I receive my store credit?
Once we have received your return please allow up to 3-5 business days for your store credit to be issued.
Still have questions? Email us at info@shopdayb.com with your full name, order number, return confirmation number and we will get back to you shortly. Please note, our Customer Service team is available Monday- Friday between 10am and 6pm. If you send an email outside our regular business hours please allow one business day for a response.
BEFORE YOU APPLY
Your lace glue questions, answered.
A long-lasting install depends on the product, your preparation, your application method, and how you care for your lace afterward.
Still have a question? Contact us before applying your product.
How long does Xhesive Lace Glue last?
Xhesive is designed to support approximately two to four weeks of wear when applied correctly. Results can vary based on skin type, activity level, climate, preparation, application, and maintenance.
Is Xhesive Lace Glue waterproof?
Xhesive is formulated to be waterproof and sweat resistant, making it suitable for workouts, humidity, travel, and active lifestyles. Proper preparation and application are essential for the strongest hold.
How many layers should I apply?
The number of layers can depend on your desired hold and activity level. Apply thin, even layers and allow each layer to dry clear before applying the next. Always follow the product instructions.
Can I work out while wearing Xhesive?
Yes. Xhesive was created for women with active lifestyles. Allow your install to cure properly before exposing it to heavy sweat, water, or intense activity.
Why is my lace lifting early?
Early lifting may be caused by oil, sweat, makeup, insufficient preparation, layers that were too thick, layers that did not dry completely, incorrect placement, or exposing the install to moisture too soon.
How do I remove Xhesive safely?
Use our lace glue remover and allow it time to break down the adhesive. Do not pull or force the lace away from the skin, as this may damage the lace, hairline, or skin.
Should I complete a patch test?
Yes. Complete a patch test before full application, especially if you have sensitive skin or have reacted to adhesives in the past. Discontinue use if irritation occurs.
What is the Wig Insurance System?
The Wig Insurance System is The DayB Experience routine for preparing, securing, finishing, maintaining, and safely removing a wig install. Xhesive Lace Glue is the hero product within that system.