I WANT TO EDIT OR CANCEL MY ORDER, HOW CAN I DO THAT?
Orders can only be canceled or edited if they are not in processing. Most orders are in processing within 3 hours of purchase. Please reach out to customer support at info@shopdayb.com to see if your order can still be edited or canceled.
WHEN WILL MY ORDER SHIP?
All orders are processed and shipped within 1-4 business days, your order will ship the same day if the order was placed before 6am EST. I am a hairstylist, if you place your order before 6am i can ship same day. Anything else will be next day shipping.
WHY WAS I CHARGED TWICE?
If you see a double pending transaction on your account you have not been charged twice. What you see is a double authorization which can sometimes happen if you click "confirm" multiple times at check out. Not to worry your bank will remove one of the authorizations in 24-72 hours and you will only be charged once.
HOW DO I USE A STORE CREDIT AND A COUPON CODE?
Please enter your coupon code in the discount code section at check out. You will also see a place for notes and comments please include the discount code in the notes. At the time your order is shipped your discount will be adjusted to your store credit or form of payment.
I WANT TO PURCHASE AN ITEM THAT'S SOLD OUT! WHAT DO I DO?
Please join our insiders list, you will be one of the first to be notified when the item is about to be restocked.
BEFORE YOU APPLY
Your lace glue questions, answered.
A long-lasting install depends on the product, your preparation, your application method, and how you care for your lace afterward.
Still have a question? Contact us before applying your product.
How long does Xhesive Lace Glue last?
Xhesive is designed to support approximately two to four weeks of wear when applied correctly. Results can vary based on skin type, activity level, climate, preparation, application, and maintenance.
Is Xhesive Lace Glue waterproof?
Xhesive is formulated to be waterproof and sweat resistant, making it suitable for workouts, humidity, travel, and active lifestyles. Proper preparation and application are essential for the strongest hold.
How many layers should I apply?
The number of layers can depend on your desired hold and activity level. Apply thin, even layers and allow each layer to dry clear before applying the next. Always follow the product instructions.
Can I work out while wearing Xhesive?
Yes. Xhesive was created for women with active lifestyles. Allow your install to cure properly before exposing it to heavy sweat, water, or intense activity.
Why is my lace lifting early?
Early lifting may be caused by oil, sweat, makeup, insufficient preparation, layers that were too thick, layers that did not dry completely, incorrect placement, or exposing the install to moisture too soon.
How do I remove Xhesive safely?
Use our lace glue remover and allow it time to break down the adhesive. Do not pull or force the lace away from the skin, as this may damage the lace, hairline, or skin.
Should I complete a patch test?
Yes. Complete a patch test before full application, especially if you have sensitive skin or have reacted to adhesives in the past. Discontinue use if irritation occurs.
What is the Wig Insurance System?
The Wig Insurance System is The DayB Experience routine for preparing, securing, finishing, maintaining, and safely removing a wig install. Xhesive Lace Glue is the hero product within that system.
